Buffalo Scrubs & Uniforms Store Policies

Q: What is your return policy?

Regular stock Items: Unworn items may be returned within 30 days, with a receipt and with tags still attached. Shoes and medical accessories must be in their original packaging. There are NO returns on worn/laundered/patched/ or embroidered merchandise. No returns or exchanges can be made on items with the tags removed.

Special Order Items: Items that are special ordered and not typically an in-stock product or color may be exchanged for a store credit, and will be subject to a 30% restocking fee.
Items must be unworn, returned within 30 days with a receipt, and with tags still attached.
Shoes and medical accessories must be in their original packaging. There are NO returns on worn/laundered/patched/ or embroidered merchandise. No returns or exchanges can be made on items with the tags removed.

Items that are embroidered or patched are considered FINAL SALE.

All clearance items, specialty styles, shoes, clinical equipment, and maternity are considered special order items and are considered FINAL SALE.

Returns are processed in the original method of payment (ie: cash, credit card)

For items purchased via payroll deduction, a merchandise credit will be issued for returns made within 30 days provided the items meet the return criteria outlined above.

Cash refunds will be approved after we receive payment from the hospital or health care facility.
Unfortunately, delays may occur, as we will only issue refunds for merchandise that has been paid to us by the hospital facility. It is not uncommon to experience delays in receiving payroll deduction monies, and accounts to be settled. Cash refunds will be subject to a 30% re-stocking fee, as the scrub sales are considered a fundraiser for the hospital or health care facility, and those monies have been provided to the facility immediately following the scrub sale.

****Effective 3/16/2020
Returns on any sales that occur after the onset of the coronavirus pandemic are subject to management approval and MAY NOT OCCUR until after our store re-opens. It is our intent to protect our staff and customers from further exposure, and therefore WILL NOT ACCEPT ANY RETURNS until after the store re-opens for walk-in traffic. We will do our very best to work with our customers, but all returns will be subject to inspection and only authorized by management for your safety and protection.

Q: Can you bring samples to our office?

A: We understand just how busy you are. If you can’t make it to the shop, we’ll be happy to bring the scrubs to you. Simply call us (716)886-5787 and we can set up a convenient time for your staff to be able to view the line and try things on at your leisure in your own office!! We’ll be happy to set you up with one of our account representatives to be your professional consultant and coordinate a uniform program that works for you. All samples left will be subject to a $75 deposit which will be applied to your first order,

Q: How do I set up a uniform/scrub sale event within my facility?

A: A Uniform Fair is a great and fun way to improve employee morale while promoting a professional image within your facility! Simply call us or e-mail us with a date in mind. We will supply you with a miniature uniform store within your site.

We will tailor what to bring based on your uniform requirements. We can service your employees by accepting cash, visa, mastercard, discover or payroll deduction on purchases as well as special orders. Any special orders will be delivered to your facility at no additional cost.
We are happy to host a “uniform fair” as a fund raising effort or as an employee appreciation event complete with employee discounts and raffles. Call us at (716)886-5787 to schedule an event.

Q: What payment methods do you accept?

A: Cash, Visa, Mastercard, Discover and payroll deductions where applicable. NO personal checks accepted.

Q: What type of discount programs are offered?

A: In addition to the web coupons, we also offer:

•Group discounts
•Student discounts
•Scrub Club Membership Rewards Program